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Professional expertise

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Our training sessions

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Our programs

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Aero-Formatech® is a company that relies on experienced instructors known for the quality of their professional cabin safety training skills. Since its foundation in 1992, Aero-Formatech® has been offering custom crew member training programs to Canadian and international pilots, flight attendants, instructors, technicians, ground personnel, managers and inspectors. The company uses training materials and products that are environmentally friendly.

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The Canadian aviation regulations require that all crew members of airline companies be assigned duties to perform in any emergency situation or evacuation. Training participants will be shown that the performance of techniques learned adequately addresses any emergency situation that may be reasonably anticipated.

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Terms and Conditions

*This English version of our Terms and Conditions is made available for your convenience only. In case of any discrepancy between this version and the French version, the French version shall take precedence.

Conditions Applicable to Online Purchases on aeroformatech.com

Online purchases made on the aeroformatech.com website are subject to the sales conditions stipulated below. Please read them carefully, for when you make a purchase on the aeroformatech.com website you agree to be bound by these Conditions along with any modifications aeroformatech.com may make to them, from time to time.

Limitation of Liability

Please note that the information contained in aeroformatech.com reflects the data available to the company at the time the website content was created and is the best we were able to obtain on the topics herein addressed. In spite of all the care employed by aeroformatech.com to ensure the accuracy of the site, errors may have occurred.

No guarantee, explicit or implied, is made with respect to the aeroformatech.com website and/or any of the information it contains. While we are vigilant in ensuring the quality of the display of our products and services, some may vary slightly from their illustrations on the aeroformatech.com website.

Aeroformatech.com reserves the right to cancel an online order at any time, without any prior notice.

Target Clientele

The purpose of adding an e-commerce section to aeroformatech.com is to give consumers the opportunity to enjoy the practical benefits afforded by this novel approach to shopping.

Creation of an Account (Profile) on aeroformatech.com

To make purchases on the aeroformatech.com website, you must create an account (Profile). Only with a unique login name and a password can you access your account. However, using a password in no way prevents aeroformatech.com and its partners and suppliers from accessing information protected by the password.

Login names and passwords cannot be shared. For security purposes, your login name and password must remain confidential. They must not be disclosed to anyone and no one else must be allowed to use them, aside from an authorized representative of aeroformatech.com. Additionally, your password must neither be obvious nor easy to guess to remain secret. You must change it regularly and you must always log out of the website by following the appropriate procedure.

You are solely and fully responsible for any use or misuse of your login name and password and any activity performed using this login name and password. You must ensure that any use of your login name and password is in keeping with the terms of this Agreement.

You must inform aeroformatech.com immediately if your login name or password is used without authorization, if you know or suspect that your login name or password have been lost or stolen, if another person has found them out or if they have otherwise been compromised.

All the login names and passwords remain the property of aeroformatech.com, which reserves the right to cancel or suspend them at any time, without prior notice or liability to you or any other person. Furthermore, aeroformatech.com is under no obligation to verify the identity or authority of the user of a login name or password.

Methods of Payment/Billing

Moneris and credit cards are the only forms of payment accepted for online purchases on aeroformatech.com. Please note that the email confirmation you will receive shortly after placing an order on aeroformatech.com will constitute your proof of contract with aeroformatech.com. Please also note that you can view your order history at any time once logged in to your account on aeroformatech.com.

Prices

Orders placed on aeroformatech.com will be billed at the price indicated on the site.

Aeroformatech.com reserves the right to modify the prices of products and services sold through its website at any time, without prior notice. All the prices shown on the aeroformatech.com website are in Canadian dollars.

The prices shown on aeroformatech.com do not include applicable taxes and shipping charges (if applicable).

Shipping

Aeroformatech.com offers you the opportunity to receive your products and services at the address of your choice, where applicable.

Aeroformatech.com will not ship your order until your payment transaction is successfully completed.

In general, the products and services ordered on the aeroformatech.com website are delivered within a reasonable time following the order confirmation anywhere in the world.

Your order is subject to the delivery rules and policies of the shipping service used by aeroformatech.com to deliver the products and services ordered on its site.

Product Availability

Aeroformatech.com makes every effort to stock sufficient quantities of products and services sold through its website. However, aeroformatech.com cannot guarantee the availability of such products. In addition, aeroformatech.com assumes no responsibility for damage resulting from inventory shortages or delivery delays.

If aeroformatech.com finds itself unable to deliver any products or services you ordered on its website, you will be notified by email.

Order Cancellation

To cancel an order made through the aeroformatech.com website, simply contact aeroformatech.com within the first 24 hours following the purchase by dialing 514 418-4-911 or by e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it. anytime. Please quote the order number indicated in the email you received and aeroformatech.com will credit your account to the amount of that purchase at the earliest possible convenience.

To cancel your attendance at a pre-paid training session, simply contact aeroformatech.com within 24 hours prior to the beginning of the training session by dialing 514 418-4-911 or by e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it.. Please quote the order number and training date and time indicated in the email you received and aeroformatech.com will credit your account to the amount of that purchase at the earliest possible convenience.

There are no refunds for cancellation within 24 hours of training commencement.

When buying an online e-learning training program, you have 30 days to register and complete the program. After 30 days, you will no longer have access to the training program and you will have to buy and register again.

Merchandise Return

Aeroformatech.com accepts returns for items purchased on aeroformatech.com in the first 30 days following the purchase, under the condition that they were received defective or damaged. The total cost of the returned merchandise purchased online will be credited to the account debited at the time of purchase.

Merchandise must be returned in its original packaging along with a copy of the order confirmation email received at the time of purchase, to the following address:

Aero-Formatech
P.O. Box 56, PCD-STN
Montréal, QC H9R 4N5
Canada

Upon receipt of your parcel, we will credit your account and notify you by email.

Note:

If you received the merchandise in good condition, you must assume all delivery and return costs.

However, if you received the merchandise damaged or defective, or if the item received is not what you ordered, aeroformatech.com will refund both merchandise and shipping costs.

Important:

Aeroformatech.com cannot be held liable for damage sustained by the merchandise during return shipment. It is therefore in your interest to select a recognized shipping service that offers insurance.

Warranty

Aeroformatech.com provides a replacement or refund warranty on products and services purchased on aeroformatech.com within the first 30 days following the purchase. This warranty covers defective products and services only.

Privacy Policy

Aeroformatech.com collects and uses your personal information for the sole purpose of conducting its operations and will not disclose it to a third party unless needed to provide you with adequate service. Your personal information will never be disclosed for the purpose of solicitation or in exchange for payment.

Liability

Should aeroformatech.com be found liable pursuant to a claim by one of its website clients, this liability would be limited to the amount paid by the client to aeroformatech.com for the purchase of products and services through its website.

Notwithstanding the foregoing, customers are entitled to all the rights granted by applicable laws and regulations and must abide by the provisions of the same laws and regulations. The laws of the Province of Quebec govern the relationship between the parties. Any dispute arising from sales or credits or from any breach of the provisions that apply to aeroformatech.com online sales will fall under the jurisdiction of Quebec courts.

Force majeure

Clients who use the website understand that aeroformatech.com cannot be held responsible for failure to meet its obligations or for any damage and/or loss incurred as a result of a fortuitous event or act of God.

Customer Service Contact Information

For any question concerning the aeroformatech.com website or your order, feel free to contact customer service at 514-418-4-911 or by e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it..

Other Matters

Any provision of this Agreement found to be unlawful, void or for any reason unenforceable shall be deemed to be severed from the rest of this Agreement and shall not affect the validity and enforceability of any remaining provisions.

The provisions of this Agreement will tenure to the benefit of and be binding upon aeroformatech.com and each of its providers and each of their respective successors and assigns and related persons, and you and your heirs, executors, administrators, successors, permitted assigns, and personal representatives. You may not assign this Agreement or your rights and obligations under this Agreement without the express prior written consent of aeroformatech.com, which may be withheld at aeroformatech.com’s sole discretion. Aeroformatech.com may assign this Agreement and its rights and obligations under this Agreement without your consent.

No waiver, explicit or implied, by either party of any breach of or any default under this Agreement will constitute a continuing waiver of such breach or default or be deemed to be a waiver of any preceding or subsequent breach or default.

All rights not expressly granted under this Agreement are reserved to aeroformatech.com.

This Agreement is subject to change without notice.